Privacy notice
How Occura handles personal information. Last updated 23 September 2026.
Who is who
Occura is control room software made by UCR Consulting (Pty) Ltd. When a security company uses Occura, that company decides what is recorded and why. In the words of the Protection of Personal Information Act, the security company is the responsible party and UCR Consulting is the operator. UCR Consulting only processes information on that company's instruction.
What Occura records
Occura records what a control room would otherwise write in a book: vehicle registrations and descriptions, where and when something was seen, what was reported and what was done about it, the name of the operator who captured it and the member who reported it, and occasionally a person's name and identity number when a control room needs to keep a record of someone. Photographs may be attached to a report.
Why it is recorded
To help a control room recognise a vehicle or a person it has seen before, to keep an accurate record of what happened on a shift, and to let a security company account for its own work.
Who can see it
Only people the security company has given an account, and only inside their own organisation. UCR Consulting staff can enter a client's organisation to support them, and every such entry is written into that client's own record where the client can see it.
How long it is kept
For as long as the security company needs it, and for any period the law requires. The security company decides this, not UCR Consulting.
How it is protected
Every account needs a password. Supervisors and administrators must also use a second step to sign in. Information is separated so one company can never see another company's records. Screens lock themselves when left alone. Changes are recorded so it is always clear who did what, and saved reports cannot be quietly deleted or rewritten.
Your rights
You may ask what personal information is held about you, ask for it to be corrected, or object to it being held. Ask the security company that holds it, because they decide. If you do not know which company that is, write to us and we will point you to them.
Complaints
You may complain to the Information Regulator of South Africa.
Contact
UCR Consulting (Pty) Ltd, hello@occura.co.za